Return & Refund Policy
Eco Trend Mart – Customer Satisfaction & Fair Return Guidelines
We accept returns within 7 days of delivery only if:
• The product is damaged
• The item is defective or not working
• You received the wrong product
To qualify, the item must remain unused and in its original packaging.
The following items cannot be returned:
• Used or physically damaged products
• Items without original packaging
• Products damaged due to misuse
• Clearance, sale, or promotional items
Once your return is inspected, we will offer:
• A full replacement of the same product OR
• Store credit (in special cases)
Cash refunds are not provided.
We ensure replacements are processed within 3–5 working days.
If the product delivered was incorrect or damaged upon arrival, Eco Trend Mart will cover the return shipping.
In all other cases, customers are responsible for the return shipping cost.
To request a return, please contact us with:
• Your order number
• Product name
• Issue details
• Photos/video of the product (if damaged)
Contact Email: ecotrendmart168@gmail.com
WhatsApp Support: 0324 4769644
At Eco Trend Mart, we value customer trust and strive to resolve all issues quickly and professionally. Your satisfaction is our top priority.